Terms of service

1. Introduction

1.1. This website pennysmaterials.co.uk] (the "Site") is operated by Pennys Group (“we”, “us”, or “our”). 1.2. By using this Site and/or placing an order, you agree to be bound by these Terms and Conditions. 1.3. These terms apply to both "Consumers" (individuals buying for personal use) and "Business Customers." Your statutory rights as a consumer are not affected by these terms.

2. Company Information

Registered Office: Pennys Group Ltd.
Green Street
Ston Easton
Nr. Bath
BA3 4BY

Company Registration Number: 01195918

Contact Email: orders@pennysgroup.co.uk

Contact Phone: 01761241387

3. The Contract

3.1. Order Placement: Your order constitutes an offer to buy the goods. 3.2. Order Acceptance: A contract is only formed when we send you an "Order Confirmation" email. We reserve the right to decline any order for any reason (e.g., out of stock, delivery area restrictions, or pricing errors). 3.3. Minimum Age: You must be at least 18 years old to place an order.

4. Products and Specifications

4.1. Natural Variations: Soil and compost are natural products. While we make every effort to ensure consistency, variations in colour, texture, weight and consistency may occur. 4.2. Suitability: Descriptions on the Site are for guidance only. It is the customer's responsibility to ensure the product is suitable for their specific purpose. 4.3. Moisture Content: Aggregates are stored outdoors; therefore, weight and volume may vary based on moisture content at the time of loading. Our 40L Compost bags are approximately 40L, and 20kg Topsoil variant bags are roughly 25L, but these can vary depending on conditions.

5. Pricing and Payment

5.1. Prices: All prices are shown in GBP (£) and will clearly state whether they include or exclude VAT. 5.2. Delivery Charges: Delivery costs will be calculated at checkout based on your postcode and the volume of goods. 5.3. Payment: Payment must be made in full at the time of ordering via our secure payment gateway.

6. Delivery (CRITICAL SECTION FOR AGGREGATES)

6.1. Delivery Method: Delivery is typically made via heavy goods vehicles (HGVs) equipped with cranes (Hiab) or tail-lifts. 6.2. Access: It is your responsibility to ensure that the delivery address has adequate access for large vehicles. The ground must be level and solid (not grass or gravel) to support the weight of the vehicle and the goods. 6.3. Kerbside Delivery: Standard delivery is "Kerbside" only. Any request to move the vehicle onto private property (e.g., a driveway) is at the driver's discretion and the customer’s risk. We accept no liability for damage to surfaces (paving, manhole covers, etc.) caused by the weight of the vehicle. 6.4. Aborted Delivery: If a delivery cannot be made because of restricted access, an unsafe drop zone, or because no one is present (if required), we reserve the right to charge an Aborted Delivery Fee to cover the cost of the haulage. 6.5. Timeframes: Delivery dates are estimates. We are not liable for any costs incurred by the customer (e.g., hired labour/landscapers) due to delays.

7. Cancellations and Returns (Consumer Rights)

7.1. Cooling-off Period: Under the Consumer Contracts Regulations 2013, you have 14 days from the day you receive the goods to cancel your order. 7.2. Exclusions: This right does not apply to goods made to your specific specifications or goods that have been mixed/installed into your land after delivery. 7.3. Return Costs: You are responsible for the cost of returning the goods. Please note: For bulk aggregates, the cost of return haulage can be high and may exceed the initial delivery charge. 7.4. Condition: Goods must be returned in their original packaging (e.g., unopened bulk bags). If the product has been tipped or spread, it cannot be returned.

8. Faulty Goods

8.1. If the goods are faulty or not as described, you have rights under the Consumer Rights Act 2015. Please contact us within 24 hours of delivery with photographic evidence. 8.2. Shortages must be reported at the time of delivery and noted on the delivery note.

9. Liability

9.1. We are not liable for any indirect or consequential loss, loss of profit, or damage to property arising from the use of our products. 9.2. Our total liability for any claim shall not exceed the price paid for the goods. 9.3. Nothing in these terms excludes our liability for death or personal injury caused by our negligence.

10. Data Protection

10.1. We process your personal data in accordance with our [Privacy Policy] and the UK General Data Protection Regulation (UK GDPR). We only use your information to process your order and communicate regarding delivery.

11. Governing Law

11.1. These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions regarding these terms, please contact: Pennys Group Email: info@pennysgroup.co.uk Phone: 01761241387