Shipping Policy

At Pennys Group, we are committed to delivering high-quality topsoil and compost all over the country. Because our products are heavy and bulky, we often use specialist third-party pallet couriers to ensure your order arrives safely.

1. Delivery Timescales

  • Standard Delivery: 3–5 working days.

  • Extended Areas: Deliveries to further locations, such as Scotland, may take slightly longer. Please allow up to 7–10 working days for these regions.

2. Shipping Methods & Restrictions

To ensure cost-effectiveness and safety, we ship our products via palletized freight.

  • Bulk Bags: Available for shipping in single units.

  • 40L Bags: To make pallet shipping viable, 40L bags must be ordered in multiples of 5 (e.g., 5, 10, 15 bags).

3. Free Local Collection

Any product in any quantity can be collected for free from our Ston Easton site.

  • No Minimums or Maximums: You may collect as many individual 40L bags as is required for free.

  • Location:

Pennys Group

Green Street
Ston Easton
Nr. Bath
BA3 4BY

  • Process: Select "Local Pickup" at checkout and wait for your "Ready for Collection" notification.

4. Custom Quantities & Quotes

If you require a specific quantity of 40L bags that is not a multiple of 5, or if you have a large-scale project:

Please Note: Products requested via our online enquiry form are quoted on an individual basis. Delivery for these orders is not included within the website's free delivery offer and may be subject to additional charges depending on the delivery location and delivery method required. Our team will contact you with a tailored quotation before your order is confirmed.

5. Delivery Access & Safety Disclaimers

Please read the following requirements carefully. Failure to provide adequate access may result in a failed delivery charge.

  • Vehicle Access: Delivery vehicles (including tipper lorries) require a minimum clear width of 3 meters to access your property or drop-off point.

  • Kerbside Delivery: Deliveries are typically deemed complete at kerbside.

  • Driver Limitations: Drivers are not obligated to move goods into sheds, garages, gardens, or houses. Their responsibility ends once the pallet or load is offloaded from the vehicle.

6. Transfer of Responsibility

Important: Once the goods have been offloaded from our vehicle or our third-party courier's vehicle, the delivery is deemed complete. At this point, the responsibility and risk for the goods transfer entirely to the customer. Pennys Group is not liable for theft, weather damage, or obstruction caused by the goods once they have been delivered.

Need Assistance? If you are unsure about vehicle access or have specific delivery needs, please contact our team via the Pennys Group website before placing your order.