CANCELLATION AND RETURNS POLICY

This policy sets out your rights to cancel your Order and return the Goods.

1.Consumer Right to Cancel
In accordance with Consumer Contracts Regulations, you may cancel your Order at any time after you place your Order until the end of fourteen days beginning with the day after the date on which you receive the Goods.
a) If you wish to cancel your order after despatch, but before Goods have been delivered, you will receive a refund for goods only, and not shipping costs already incurred. You will receive an email alerting you once Goods have been despatched.

2. Business and Trade Customers
In circumstances where Goods are intended for purposes related to your trade, business, or profession and you are not acting as a consumer, clause 1 shall not apply. You may only cancel your Order in accordance with clause 4.

3. Return Provisions
If you cancel your Order and wish to return the Goods under clause 1, the following provisions will apply:
a) To cancel your order, you should contact Penny's Materials in writing, by email or post, using the contact details available at pennysmaterials.co.uk.
b) In order to improve our customer service, we will ask why you wish to return the Goods.
c) Goods must be returned complete, packaged, and palletised as delivered, in an unused and undamaged condition.
d) Once you have notified us that you are cancelling your Order, we will repay any sums paid by you for the Goods (excluding shipping) as soon as possible, and in any event within fourteen days of receiving your notice of cancellation, provided that the Goods in question are returned by you and received by us in the condition they were in when delivered to you.
e) If you do not return the Goods delivered to you or do not pay the costs of return delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be repaid to you.
Please note that the right to cancel your order under clause 1 does not apply to perishable products or custom/perishable topsoil and compost blends.

4. Faulty, Damaged, or Incorrect Goods
If you wish to return the Goods because they do not comply with these Conditions, any of your statutory rights, are faulty or damaged, or where Penny's Materials has not supplied the correct Goods, you should contact Penny's Materials using the details set out in clause 3(a) within a reasonable period of discovering the fault or error, but in any case, within seven days. If you agree to return the Goods at Penny's Materials' expense, you may ask Penny's Materials to send you replacement Goods, or to repay any sums paid by you for the Goods within fourteen days.
a) In order to improve quality control, customer service, and to verify any faults or damages, we will ask you to send us clear photographs of the product(s) and any faults, damages, or issues of quality.

5. Packaging Damage
Your rights under clause 4 do not arise where packaging has been damaged in transit but the Goods themselves are undamaged.

6. Natural Maintenance & External Factors
You should also be aware that the ongoing condition of Topsoil and Compost will be dependent on factors beyond Penny's Materials' control including (without limitation) weather conditions or unintended blown or animal/bird-carried seeding, and will also depend on your care of the Topsoil or Compost after delivery. While Penny's Materials shall be liable for any failure of the Topsoil or Compost to comply with these Conditions or your statutory rights, you will not be able to return the Topsoil or Compost because of any defects arising after delivery, whether due to your failure to care for the Topsoil or Compost in the manner advised by Penny's Materials or due to external factors.

7. Natural Product Variations
Topsoil and compost are naturally sourced organic products. As such, there may be variations in colour, texture, moisture content, and composition from order to order, and therefore you will not be able to return these products for any reasonable variations in appearance or otherwise.